50 minutes agoAuthor: Sandeep Singh
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Google The world’s largest search engine is, where almost every question is answered. Often people search the customer care number Google for information related to bank, any company or department, but there is a danger of getting fraud or fake numbers in this process.
Actually it is not necessary that every number available on Google is correct or official. Many times cyber criminals cheat people by putting fake customers number on Google and vacate their bank account. Therefore, there is a need to be very cautious and careful while searching the customer care number of any company.
So let’s today ‘Cyber Literacy’ In the column, we will talk about how the scam occurs in the name of customer care? Will also know that-
- How to identify fake customer care number?
- Where to get the right customer care number?
Expert:
Rajesh Dandotia, Additional DCP, Crime Branch, Indore
Rahul Mishra, Cyber Security Advisor, Uttar Pradesh Police
Question- Why not search Customer Care Number on Google?
answer- Google shows the customer care number above its algorithms, SEO (search engine optimization) and rank based on advertisement. It can also have correct and official customer care numbers, but cyber criminals can show fake numbers at the top through fake website and paid advertising.
Question- How do scammers cheat people through fake customer care number?
answer- When a user calls a customer care number given on Google for a complaint or service related information, cyber criminals try to cheat it in different ways. It can be understood by these examples.
- Fake customer care representatives send a link to the fake website or app on contact, which look like a real company. By logging on to these, your login credentials go to scammers.
- Cyber criminals listen to the user’s problem by calling themselves bank officials. After this, he asks for banking details in the name of help.
- Fake customer care agents lure to solve an app, mobile, laptop or internet problem. After this, the remote access app (Anydesk, TeamViewer) is downloaded and hacked the device.
- The scammer pressures to take immediate action on the call, making people sit in a hurry by sharing their sensitive information.
Question- How can you identify Google’s fake customer care number?
answer- The real customer agents never ask for your sensitive information. If a person asks for information given in graphic below, then understand that it is a fraud call.
Question- What to do to remove the right customer care number?
answer- Always visit its official website whose customer care number is needed. Apart from this, many companies provide the right customer care numbers in the help section of their app. Always contact those numbers.
If there is any complaint related to a product, then contact the helpline number given in its box, bill or user manual. The correct information can be found on the official Facebook, Twitter (X) or LinkedIn profile of some companies.
Question- Which service is more likely to have fake customer care numbers on Google?
answer- Fake customer care numbers on Google are more likely in services that demand financial transactions, account security and immediate help. Understand it from the graphic below-
Question- Can a company get the right number by writing an official customer care number of a company on Google?
answer- By doing this, there is a possibility of getting the right number, but it is not necessary to get 100% correct. So always do customer care number on the official website or app itself.
Question- What should be kept in mind to avoid fake customer care?
answer- If the customer care of a company is asking for sensitive information related to OTP or bank, never tell it. Apart from this, do not share Aadhaar number, ATM PIN or mobile screen. Do not trust it if the customer sends a link to download an app. Such apps can steal your data.
Question- Can Truecaller be detected the right customer care number?
answer- Trucolor is a user-contiguous app. Therefore, the information of the number cannot be updated by the company. Therefore it is necessary to cross-check from the official website or app. It is important to take care of some things. If the number has a blue tick or verified badge on the trouqueler, then it is likely to be real.
Question- Where to complain about being a victim of fake customer care scam?
answer- If you are a victim of fake customer care scam, file an FIR in the nearest police station.
Apart from this, file an online report on the National Cyber Crime Reporting portal www.cybercrime.gov.in. If the money is deducted from your account or financial information has reached the scammers, then contact your bank immediately. Also inform the concerned company so that they are careful with this fake number.
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